WhatsApp Message Templates

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Create New Template
9
Total Templates
9
Approved
0
Pending Approval
initiate_feedback_english
en approved
SID: HX81439f495967b1effcea62a4935fade8
Content Types:
twilio/quick-reply 
{
    "actions": [
        {
            "id": "initiate_yes",
            "title": "Yes"
        },
        {
            "id": "initiate_no",
            "title": "No"
        }
    ],
    "body": "*ARMSRec Feedback*\n\nHi *{{name}}*. Your evaluation of the last recording is available for download. Do you want to view the feedback?\n\n"
}
Variables: 
{
    "name": "Richard"
}
Dates:
Created: 2025-11-25 08:32:44
Updated: 2025-12-10 03:32:29
ratings_feedback3c
en approved
SID: HX3537a01920710a60edd694e9f537aa5d
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:58:15
Updated: 2025-12-10 03:32:29
ratings_feedback4c
en approved
SID: HX67d80451eba874beff24a7ceba9ae26b
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:54:32
Updated: 2025-12-10 03:32:29
ratings_feedback5c
en approved
SID: HXd1ac940b9af3da1234c4109843634cb3
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:53:21
Updated: 2025-12-10 03:32:29
ratings_feedback6c
en approved
SID: HXdf31d60e0106e1ded3329df8042a1ec7
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n{{question6}} - *{{feedback6}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "feedback6": "Bad",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "question6": "Did the staff member ask to check the oil, water, tires?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:49:06
Updated: 2025-12-10 03:32:29
ratings_feedback7c
en approved
SID: HXa809ea5c2cbae5fe52ab58aab6536c6c
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n{{question6}} - *{{feedback6}}*\n{{question7}} - *{{feedback7}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "feedback6": "Bad",
    "feedback7": "Good",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "question6": "Did the staff member ask to check the oil, water, tires?",
    "question7": "Did the staff member ask form of payment, Cash or Card?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:48:25
Updated: 2025-12-10 03:32:29
ratings_feedback8c
en approved
SID: HX080d688170a66591a289a5273a71564b
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n{{question6}} - *{{feedback6}}*\n{{question7}} - *{{feedback7}}*\n{{question8}} - *{{feedback8}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information."
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "feedback6": "Bad",
    "feedback7": "Good",
    "feedback8": "Bad",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "question6": "Did the staff member ask to check the oil, water, tires?",
    "question7": "Did the staff member ask form of payment, Cash or Card?",
    "question8": "Did the staff member mention the Car competition?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:46:19
Updated: 2025-12-10 03:32:29
ratings_feedback9c
en approved
SID: HX664c39769c17e75ad8b8dfef9d0eed9a
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n{{question6}} - *{{feedback6}}*\n{{question7}} - *{{feedback7}}*\n{{question8}} - *{{feedback8}}*\n{{question9}} - *{{feedback9}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information.\n"
}
Variables: 
{
    "feedback1": "Good",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "feedback6": "Bad",
    "feedback7": "Good",
    "feedback8": "Bad",
    "feedback9": "Excellent",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "question6": "Did the staff member ask to check the oil, water, tires?",
    "question7": "Did the staff member ask form of payment, Cash or Card?",
    "question8": "Did the staff member mention the Car competition?",
    "question9": "Did the staff member mention any farewell greeting at the end, Go Well Go Shell?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:45:28
Updated: 2025-12-10 03:32:29
ratings_feedback10c
en approved
SID: HXecce6267f6ab9ef734962bd29e7cbdcb
Content Types:
twilio/text 
{
    "body": "*ARMSRec Feedback*\n\nHere is the feedback on your last recording *{{name}}*\n\n{{question1}} - *{{feedback1}}*\n{{question2}} - *{{feedback2}}*\n{{question3}} - *{{feedback3}}*\n{{question4}} - *{{feedback4}}*\n{{question5}} - *{{feedback5}}*\n{{question6}} - *{{feedback6}}*\n{{question7}} - *{{feedback7}}*\n{{question8}} - *{{feedback8}}*\n{{question9}} - *{{feedback9}}*\n{{question10}} - *{{feedback10}}*\n\n*Summary:*\n{{summary}}\n\nThank you for using the ARMSRec Rating System.\n\nTo protect your personal data, we strictly adhere to the principles outlined in South Africa's Protection of Personal Information Act (POPIA), which mandates the responsible and secure processing of personal information.\n"
}
Variables: 
{
    "feedback1": "Good",
    "feedback10": "Excellent",
    "feedback2": "Excellent",
    "feedback3": "Excellent",
    "feedback4": "Good",
    "feedback5": "Good",
    "feedback6": "Bad",
    "feedback7": "Good",
    "feedback8": "Bad",
    "feedback9": "Excellent",
    "name": "Celvin",
    "question1": "Did the staff member greet the customer in a friendly way?",
    "question10": "Did the staff member say Thank You?",
    "question2": "Did the staff member welcome the customer to Shell Voorbaai?",
    "question3": "Did the staff member say their name to the customer?",
    "question4": "Did the staff member repeat to confirm the type of fuel and amount?",
    "question5": "Did the staff member ask Loyalty card? (VPlus, TCard or Discovery)",
    "question6": "Did the staff member ask to check the oil, water, tires?",
    "question7": "Did the staff member ask form of payment, Cash or Card?",
    "question8": "Did the staff member mention the Car competition?",
    "question9": "Did the staff member mention any farewell greeting at the end, Go Well Go Shell?",
    "summary": "The staff member consistently greeted customers, welcomed them, and introduced themselves. However, there is an opportunity to improve by consistently confirming fuel details, asking about loyalty cards, offering vehicle checks, mentioning promotional campaigns, and using a farewell greeting."
}
Dates:
Created: 2025-11-21 10:44:20
Updated: 2025-12-10 03:32:29
About WhatsApp Templates

WhatsApp message templates are pre-approved message formats that businesses can use to send notifications to customers.

  • Template Creation: Create templates with placeholders for dynamic content
  • Approval Process: Templates must be approved by WhatsApp before use
  • Language Support: Templates can be created in multiple languages
  • Variables: Use variables to personalize messages while maintaining the approved structure
Note: Before submitting a template for approval, make sure you have configured your WhatsApp Business number in your Twilio account.